Refund and rescheduling policy
This policy applies to advisory consultations offered by Ribbon Core Advisory Pty Ltd, including financial process reviews and related engagements described on this site. It does not cover products, physical goods, software licences, or retail delivery — we do not sell those.
Eligibility
Refunds relate to fees paid for advisory time and deliverables under an engagement letter. Complimentary scoping calls are not charged and therefore are not refundable items.
Timeframe
Refund requests should be emailed to hello@page-ribboncore.click within 14 days of the event giving rise to the request (for example, cancellation or disputed delivery), unless Australian Consumer Law provides a longer period.
Full or partial refunds
- Full refund of unused fees — if we cancel an engagement for our own reasons before kick-off, or if we cannot commence within a mutually agreed window after deposit.
- Partial refund — if you cancel after kick-off, fees for work already performed (interviews completed, mapping drafted, workshops held) remain payable; unused future stages may be refunded on a pro-rata basis.
Non-refundable items
The booking deposit becomes non-refundable once scheduled interview or on-site days have begun, except where we are at fault for non-delivery. Third-party costs we incur at your written request (for example, agreed travel beyond the included area) are non-refundable once booked.
Refund process
Email hello@page-ribboncore.click with your engagement reference, the fee concerned, and the reason for the request. We confirm eligibility in writing within five business days.
Processing time and method
Approved refunds are returned to the original payment method within 10 business days of approval. Bank processing times may add several days.
Cancellation and rescheduling
You may reschedule a booked kick-off or workshop once without fee if you give at least five business days’ notice. Later changes may attract a rescheduling fee of AUD 150 to cover diary disruption. Cancellations with fewer than two business days’ notice may forfeit the deposit.
No-shows
If key contacts miss a scheduled interview or workshop without notice, that session is treated as delivered for fee purposes. We will offer one catch-up slot within 14 days where diaries allow.
Work already started
Once evidence gathering or interviews have begun, fees reflect time spent and materials prepared. You remain entitled to any completed draft maps or notes produced to that date.
Materials
Printed templates or checklists prepared specifically for your engagement are included in fees. We do not sell standalone merchandise; there are no product returns.
Exceptions
Nothing in this policy limits non-excludable rights under the Australian Consumer Law. If a deliverable fails to meet the engagement letter in a material way and we cannot remedy it within a reasonable time, you may request a refund of fees for the unmet portion.
Contact for refund requests
hello@page-ribboncore.click · (03) 6283 4445 · Street: 56 Beach Street; City: Weymouth; State/province/area: Tasmania; Phone number: (03) 6283 4445; Zip code: 7252; Country calling code: +61; Country: Australia